Points Of Difference
Here at Flat Beds we’re a little different as we are passionate about the journey. We focus on making your journey as enjoyable, if not more, than your destination. From your first touchpoint with us, we strive to make your booking process simpler, quicker and more enjoyable for you, while also delivering the optimum balance of price, product quality and reward benefits with your airfares.
With our market leading service, your Flat Beds airfare specialist will be there for you throughout your entire booking journey all the way through to the end of your trip. So whether you send us an enquiry or book online, we ensure you get the same 1:1 expert service that you deserve.
We'd love for you to read more on our key Points of Difference below and get in touch with us so we can show you what service excellence looks like in the travel industry!
1. We're all about the journey
Most travel agents are all about selling the destination, while simply booking your flights as a means to get your booking secured. This has led the travel industry to be full of under skilled sales people rather than true professionals. We’re a little different. We are passionate about the journey, how you get there to us is the most important part of the trip and where we can show our expertise in terms of airfare construction and airline knowledge. We understand that starting your business trip or holiday off smoothly sets the tone for the rest of your stay and that is what we focus on. Everything is taken into account at the time of your booking, from seat maps, the best places to sit and product availability. Your Flat Beds airfare specialist will discuss all these options with you so there are no surprises when you board.
2. Expert agents only
Here at Flat Beds we only hire agents with significant travel experience. The reason for this? We know that it's vital to know more than our clients, in order to be able to deliver the right advice every time. Each agent undergoes extensive training in airfare and airline products so they're across the latest aircrafts, seat types and frequent flyer programs. From here, they are placed in smaller, dedicated teams to ensure we have experts specialising in each field. You will work with the same airfare specialist through your entire journey with us, meaning you have a dedicated point of contact throughout the entire process. With a 1 business day service guarantee, we're only an email or call away! Meet the team here to see more about their backgrounds.
3. 1 business day service guarantee
When Complex Travel Group was formed, we wanted to do something pretty drastic for each of the brands. That was to offer a service guarantee from start to finish. Some companies offer a thinly veiled price guarantee, offering to beat competitor pricing by $1, but no one would really stand by their service turnarounds. That was nearly a decade ago and to date we haven’t seen another company back themselves to get back to you each and every time. And you can be rest assured that once you’ve booked and paid, the same efficient and timely service will be there for you throughout your travel journey.
4. Regularly test and review airline product
Usually reviews of airlines are undertaken by journalists with little detail, scared to offend the company that might be paying big bucks to advertise with them. The other issue with some reviews are that they don’t focus on the value and cost of the fare in question. We believe if we’re going to sell airfares that we need to have a good feel for the product to be able to provide a correct cost/benefit analysis delivering the best value option for your needs. We regularly review airlines, particularly in business class where there are larger product and cost differences, and we sample airline lounges to give you more information about the airlines you’re flying with the most. We pay for these tickets without airline sponsorship so that we can prepare unbiased reviews and feedback.
5. Process and pricing
Our goal for booking your travel is to essentially deliver one thing: value. Value is a combination of factors including service, time leverage, price, product quality, connections and frequent flyer benefits. For those travelling in business or first class, it means you’re spending a decent amount on your travel, as well as investing a bit of time. Balancing these elements to deliver the best value outcome is critical for us through our consultation process.
Consultation begins either through a website enquiry or over the phone - it’s your pick! From here, we start to form an initial picture of your basic outline of dates and destinations. We’ve gathered the right questions to ask from many combined years of booking flights. Flat Beds gives you that dedicated point of contact through the process, rather than having to book and speak directly with the airline. We’re only an email or call away, with a 1 business day service guarantee.
